Key responsibilities
Order processing support: Help check and process daily EDI and email orders in SAP, and prepare delivery notes and transfer orders.
Logistics coordination: Track deliveries with logistics partners, update stock data, and help prepare and follow up on partner meetings.
Master data maintenance: Keep product, packaging, and specification data up to date for internal teams and retail partners.
Retail partner communication: Support routine communication with retail partners and dispatchers, such as REWE and COOP.
Issue resolution: Help investigate delivery issues and complaints and escalate them to the right people.
Reporting: Prepare simple overviews and reports on orders, stock, and deliveries.
